A: If the Hose is leaking from either end, please make sure the threads are aligned and the connection is screwing on straight. You can also wrap some Plumber's Tape around the threads to secure the connections.

A: Please make sure the black rubber washer is positioned FLAT and STRAIGHT inside the top connection. You can also wrap the plumber’s tape around the threads to help secure the connections.

A: You need to ensure the nozzle isn't hitting the toilet, you could adjust the Bidet by moving the whole device forward or backward and then tightening it down. Other than that, try repositioning yourself on the seat.

A: The Bidet's angle of the switch could control the water pressure. It's adjusted by lifting up or pressing down the control handle slowly, letting the pressure slow or increase. We recommend using this Bidet Attachment from a low-pressure setting initially.

A: The Chrome Ergonomic Lever Control on this Bidet Attachment is much easier to turn on than some dial models from other brands. You just switch to the down position to activate the feminine wash and the up position to activate the Rear Wash.